Meet the team behind your team: building AI Workers | June 11

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Meet the team behind your team: building AI Workers | June 11

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4.7 (200+ reviews)

CX agents that perform.

Level AI is the CX platform that scores every interaction, deploys voice agents, and turns conversations into insights. Built on our own AI architecture—for a connected customer journey

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Customers

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Helping teams improve

Financial Services

Healthcare

Retail

Insurance

Consumer Tech

Enterprise SaaS

Contact Centers

Ecommerce

Financial Services

"In the past... we had to download all of the results and go through call by call... But in Level, I'm doing something similar now and can do it in a couple of hours."

  • "That's been the power of Level for us. It's no longer just debating. These are facts. These are customers' words. It's been incredibly effective and powerful that way."

  • "With Level AI, we were able to save hundreds of thousands of dollars. But the bigger impact is we’ve expanded entry points with customers, and those interactions are delivering revenue through CARE to the business."

  • "In the past... we had to download all of the results and go through call by call... But in Level, I'm doing something similar now and can do it in a couple of hours."

  • “I love how it provides specific examples of the trend that it’s calling out—sometimes that’s incredibly helpful to say, ‘Here’s what customers are saying, and here’s an example call to listen to.’ That’s been really impactful for us.”

  • "We’re not just a service center anymore. With Level AI, we’re proactive, we’re efficient, and above all—we’re compassionate,"

Explore case studies

Win on customer experience

Win on customer experience

Your customers tell you what they need, what's broken, and where there's risk. Activate that intelligence through your entire business.

Your customers tell you what they need, what's broken, and where there's risk. Activate that intelligence through your entire business.

Understand your customers

Analyze and score 100% of interactions across channels

100% COVERAGE

Standardize quality at scale

Human and AI agents act from the same intelligence, rubrics, and learning

+25% CSAT

Automate with governance

Use every interaction to calibrate, close gaps, and improve the next resolution

3x CONTAINMENT

Equip your team to do their best work

Equip your team to do their best work

Manage all CX operations on a single platform of shared intelligence

Manage all CX operations on a single platform of shared intelligence

Quality Management

100% of conversations scored

AI Virtual Agents

From triage to resolution

AI Workers

Execute complex workflows

Voice of the Customer

Insights from every interaction

Assist

Realtime AI or manager help

Analytics

360 customer & team intel

Screen Recording

Monitor agents in real time

Quality Management

100% of conversations scored

AI Virtual Agents

From triage to resolution

AI Workers

Execute complex workflows

Voice of the Customer

Insights from every interaction

Assist

Realtime AI or manager help

Analytics

360 customer & team intel

Screen Recording

Monitor agents in real time

Turn every interaction into action

Insights, actions, and automations are informed by full customer context

Omnichannel Interactions

Surveys

Customer 360 Data

Support Tickets

CRM Data

Screen Recordings

  • Voice Agent

    resolved

    Internal fund transfer

    Mar 3 · 2:22 PM

    Interactions analyzed

    100%

    full coverage

    iCSAT

    4.2/5

    12.6%

    First Contact Resolution

    34.7%

    20%

    Voice of Customer

    iCSAT

    Customer effort rising

    Recommended Action

    completed

    Duplicate charge identified

    Refund initiated

    Case logged

    Coaching Plan

    live

    Suggested response:

    124313

    Acknowledge customer concern before moving to resolution.

    play_arrow

    0:10

    I understand your concerns, and I'm here to help. Let’s work through this together.

    Virtual Agent

    refund initiated

    I’d like to exchange the blue shirt from my recent order #123

    Got it. I’ve initiated the exchange for a large blue shirt instead of medium. You’ll receive a prepaid return label via email and your replacement will ship as soon as we receive the original item.

    Customer Effort Score

    2.3/5

    14.9%

    Average Handle Time

    8.2m

    5.90%

    Sentiment Score

    8.7/10

    16%

    Auto-QA

    scored

    85%

    PASS

    Empathy

    Professionalism

    Policy disclaimer

    View full coaching plan

    Building Coaching Plan

    AI worker

    AI Summary

    Resolved

    56s

FULL STACK

Built, trained, and secured on proprietary AI foundations

Our own AI from the ground up. GPU hardware, CX-native AI models, and the apps your team uses.

Learn more

Application

Software for quality, insights, assistance, and automation across customer operations.

Compute

Owned infrastructure for the performance, cost efficiency, and reliability live enterprise operations demand.

Intelligence

Purpose-built models, orchestration, evaluations, and feedback loops shaped by real customer operations.

Enterprise-ready

Built for the complexity of enterprise CX

Level AI is the strategic partner for teams running high-volume, high-stakes customer operations. From strategy to production deployment, we help you build your operating model.

Proprietary CX intelligence

7 domain-specific models handle specialized tasks with higher accuracy, a fraction of the cost, and more control than general-purpose LLM wrappers.

Continuous improvement loop

Every human and AI interaction compounds into calibration and training for the next one.

Proven under pressure

Driving real-time interactions for Fortune 500 healthcare, financial services, and retail environments with scaled, secure technology.

The AI with the most customer experience

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customer interactions per day

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customer interactions per day

Trusted by global enterprises serving 1B+ people, 10B+ annual touchpoints, and $500B in market cap

ISO 27001

HIPAA

SOC2

PCI

GDPR

Level AI satisfies the requirements for GPDR, HIPAA, PCI and ISO 27001 compliance

ISO 27001

HIPAA

SOC2

PCI

GDPR

Level AI satisfies the requirements for GPDR, HIPAA, PCI and ISO 27001 compliance

ISO 27001

HIPAA

SOC2

PCI

GDPR

Level AI satisfies the requirements for GPDR, HIPAA, PCI and ISO 27001 compliance

FAQ

Have questions?
Find answers

Any more questions?

Contact us

What is customer intelligence?

Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.

How can customer intelligence benefit my business?

Personalize customer experiences: Tailor your offerings and interactions to individual needs.

Identify customer trends: Gain insights into emerging preferences and market shifts.

Improve product development: Create products and services that resonate with your target audience.

Boost customer satisfaction: Proactively address customer concerns and deliver exceptional service

What is conversational intelligence?

Conversational intelligence is a subset of Customer Intelligence that focuses specifically on analyzing customer interactions through voice and text channels. This includes phone calls, live chats, emails, and social media messages.

What is service automation?

Service automation refers to the use of technology to automate manual tasks traditionally performed by customer service agents. This can include tasks like:

  • Real time AI assistance for agents

  • Post call disposition

  • Scoring agent performance in customer interactions

  • Automated identification of unknown customer pain points

What is Level AI?

Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.

FAQ

Have questions?
Find answers

What is customer intelligence?

Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.

How can customer intelligence benefit my business?

Personalize customer experiences: Tailor your offerings and interactions to individual needs.

Identify customer trends: Gain insights into emerging preferences and market shifts.

Improve product development: Create products and services that resonate with your target audience.

Boost customer satisfaction: Proactively address customer concerns and deliver exceptional service

What is conversational intelligence?

Conversational intelligence is a subset of Customer Intelligence that focuses specifically on analyzing customer interactions through voice and text channels. This includes phone calls, live chats, emails, and social media messages.

What is service automation?

Service automation refers to the use of technology to automate manual tasks traditionally performed by customer service agents. This can include tasks like:

  • Real time AI assistance for agents

  • Post call disposition

  • Scoring agent performance in customer interactions

  • Automated identification of unknown customer pain points

What is Level AI?

Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.

FAQ

Have questions?
Find answers

Any more questions?

Contact us

What is customer intelligence?

Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.

How can customer intelligence benefit my business?

Personalize customer experiences: Tailor your offerings and interactions to individual needs.

Identify customer trends: Gain insights into emerging preferences and market shifts.

Improve product development: Create products and services that resonate with your target audience.

Boost customer satisfaction: Proactively address customer concerns and deliver exceptional service

What is conversational intelligence?

Conversational intelligence is a subset of Customer Intelligence that focuses specifically on analyzing customer interactions through voice and text channels. This includes phone calls, live chats, emails, and social media messages.

What is service automation?

Service automation refers to the use of technology to automate manual tasks traditionally performed by customer service agents. This can include tasks like:

  • Real time AI assistance for agents

  • Post call disposition

  • Scoring agent performance in customer interactions

  • Automated identification of unknown customer pain points

What is Level AI?

Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.