Human-quality AI for every customer interaction
Unify quality, insights, and agents through the entire customer journey.
From conversations to outcomes
Level AI turns every customer interaction into context that drives containment, resolution, satisfaction, and revenue across the customer journey.
A connected suite across CX work
Built on shared context so decisions and actions stay consistent across channels and teams.
AI Virtual Agent: The Future of Customer Experience
Resolve more requests without adding headcount. Understand intent, take real actions across your systems, and hand off to agents with full context when needed.
Automated Quality
Automated QA on every interaction with your defined rubrics. Consistent scoring, clear drivers, and full visibility without sampling.
Agent Coaching
Coaching built from real conversations. Identify strengths and gaps, prioritize what to fix, and track improvement over time.
Voice of the Customer
See what customers are saying at scale. Detect themes, sentiment shifts, and root causes across 100% of interactions.
Business Insights
A source of truth built from every customer conversation. Turn unstructured interactions into business-ready insight across product, support, and operations.
Agent Assist
Real-time guidance during live interactions, consistent with policy and context.
Measured impact
Trusted by leading CX organizations
Business Outcomes
Enhance CX and service quality with automated, impartial, and objective monitoring of every single customer interaction to your exact standards. Get deep insights into the drivers of CX across the organization. Learn how one of our customers saved over $30 million by leveraging Level AI's QA-GPT.
Scale your contact center to new heights by fully automating QA and call disposition, increasing first-call resolution with real-time assistance, and 5x faster targeted interaction reviews and coaching.
Increase revenue with real-time AI that identifies upsell opportunities, buyer reactions, and more to prompt the next best actions. Employ cutting-edge generative AI to proactively identify areas of product improvement.
Built for high-stakes customer experience
Trusted by teams that need accuracy, governance, and real outcomes across every customer touchpoint.
Built for every CX role
Streamline operations across all the areas of your contact center, from onboarding new support agents, coaching, managing team performance, identifying actionable insights for business growth, and more.
Learn moreSupercharge your performance with real-time AI guidance for the next best actions, instant post-call dispositions, contextual information from past calls and knowledgebases, and more.
Learn moreTurn your CX team from reactive to proactive with deep generative AI powered insights that get to the root cause and quantify even potentially unknown customer issues.
Learn more
More resources for CX teams
Frequently Asked Questions
Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.
Personalize customer experiences: Tailor your offerings and interactions to individual needs.
Identify customer trends: Gain insights into emerging preferences and market shifts.
Improve product development: Create products and services that resonate with your target audience.
Boost customer satisfaction: Proactively address customer concerns and deliver exceptional service
Conversational intelligence is a subset of Customer Intelligence that focuses specifically on analyzing customer interactions through voice and text channels. This includes phone calls, live chats, emails, and social media messages.
Service automation refers to the use of technology to automate manual tasks traditionally performed by customer service agents. This can include tasks like:
- Real time AI assistance for agents
- Post call disposition
- Scoring agent performance in customer interactions
- Automated identification of unknown customer pain points
Level AI offers a suite of advanced artificial intelligence solutions, leveraging the latest generative AI and semantic intelligence technologies, that improve customer experience, greatly increase operational efficiency, and transform service & contact center teams into hubs of competitive advantage, insightful business intelligence, and growth.
